Salon Policies - Dolce Organic Salon

November, 2020

If you can answer Yes to any of these questions, you need to wait 2 weeks to come in:

  1. Have you had a cough in the past two weeks?
    2. Have you had a fever in the past two weeks?
    3. Have you been around anyone exhibiting these symptoms within the past two
    weeks?
    4. Are you living with anyone who is sick or quarantined?

Policies & procedures:

To maintain social distancing, please DO NOT walk in to the salon unless you called to check in OR you receive a text that says “We’re ready for you! Come on in!

*Please be here a few minutes prior to your appointment.  Due to the way we have to stagger appointments, if you are late we may not be able to receive your service(s). 

*Salt Room appointments must arrive at least 10 minutes prior to the appointment time. 

*If you checked in via text, and you have not heard back from anyone after 10 minutes, please call the spa.

*Clients without a face mask will not be allowed to receive services. If you are receving color / highlight services, we recommend a disposable mask as color will get on it.

*If someone does not have an appointment, they cannot enter the building.  We ask that they wait in their car/outside.  The exception to this is young children accompanying you, you accompanying your child, and caregivers.

*If you are receiving a spa or med spa service for the first time, please make sure you email back your consent forms at least 24 hours prior to your appointment.  If you did not receive your forms, please call the spa.

*Temperatures will be taken prior to entry of building.

*Please limit the personal items  you bring in. Small purses / bags are ok.

*If you wish to purchase retail or a gift card, please call and purchase over the telephone.  You will then call when you are in the parking lot and we will bring you your purchase.

If you have any questions, please do not hesitate to contact us!

CANCELLATION POLICY

Your appointments are very important to us. It is reserved especially for you and we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations or changes.  If you have 3 or more spa services booked, 48 hours notice is required.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed in advance because we know how easy it is to forget an appointment you booked months ago.  Since the services are reserved for you personally, a Cancellation fee will apply.

Appointments cancelled / changed with less than 24 hour notice (48 hours for spa services) will result in a charge equal to 20% of the reserved service amount.

We are located at

18820 E. Bagley Road Middleburg Heights, OH 44130
Opening Hours
Monday Closed
Tuesday 9:00 am – 8:00 pm
Wednesday 9:00 am – 8:00 pm
Thursday 9:00 am – 8:00 pm
Friday 9:00 am – 4:00 pm
Saturday 8:00 am – 4:00 pm
Sunday Closed