Arrival Times:

If you are new to our practice, or to the service you are coming in for and you have not completed your paperwork, please arrive 10-15 minutes prior to your appointment time in order to complete your paperwork. Arrivals less than 10 minutes to appointment start time may cut in to your service time. 

If you arrive 10 minutes or later after your scheduled appointment time, you may have to forfeit your appointment.

 

Outside Gift Cards:

Spa Finder, Spa Week, etc.) will no longer be accepted for any promotional deals, spa packages, wellness packages or self-made packages.  These gift cards will still be accepted for any regular priced service(s).

 

Service Consent Forms: 

FACIAL: https://form.jotform.com/222824531146047

MASSAGE: https://form.jotform.com/222833578252056

ELECTROLYSIS: https://form.jotform.com/222844494679068

DERMAPLANE: https://form.jotform.com/222833475358059

LASER HAIR REMOVAL: https://form.jotform.com/223123624559051

WAXING: https://form.jotform.com/222844696137061

SALT ROOM: https://form.jotform.com/223065282642049

INFRARED SAUNA: https://form.jotform.com/223066315862051

If your service form is not here, please arrive to your appointment at least 15 minutes early in order to complete the paperwork. 

 

CANCELLATION POLICY: 

Your appointments are very important to us. It is reserved especially for you and we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations or changes. 

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed in advance because we know how easy it is to forget an appointment you booked months ago.  Since the services are reserved for you personally, a Cancellation fee will apply.

Appointments cancelled / changed with less than 24 hour notice will result in a charge equal to 20% of the reserved service amount. This fee will need to be paid prior to any new appointments being booked. 

SERVICES/GIFT CARDS: No Refunds ~ No Exchanges ~ No Returns

ALL SERVICE & GIFT CARD SALES ARE FINAL

RETAIL: 30 days to return ~ 20% return fee on open items

We are located at

18820 E. Bagley Road Middleburg Heights, OH 44130
Opening Hours
Monday Closed
Tuesday 9:00 am – 8:00 pm
Wednesday 9:00 am – 6:00 pm
Thursday 9:00 am – 8:00 pm
Friday 9:00 am – 4:00 pm
Saturday 8:00 am – 4:00 pm
Sunday Closed