Salon Policies - Dolce Organic Salon

Sept, 2020

If you can answer Yes to any of these questions, you need to wait 2 weeks to come in:

  1. Have you had a cough in the past two weeks?
    2. Have you had a fever in the past two weeks?
    3. Have you been around anyone exhibiting these symptoms within the past two
    4. Are you living with anyone who is sick or quarantined?

Policies & procedures:

Please be here a few minutes prior to your appointment.  Due to the way we have to stagger appointments, if you are late we may not be able to receive your service(s).

In order to maintain social distancing as much as possible, please DO NOT ENTER the spa unless a guest service representative has told you it’s ok to come in. 

If you check in via text, please wait to come in until you receive back a message that says: “We’re ready for you! Come on in!”.

If you check in by calling us, we will let you know if it’s ok to come in at that moment, or we will call you back when it is ok. 

Clients without a face mask will not be allowed to receive services.

If someone does not have an appointment, they cannot enter the building.  We ask that they wait in their car/outside.  The exception of this is young children accompanying you and caregivers, though we do discourage children from coming in. 

Temperatures will be taken prior to entry of building.

Purses or bags should not be brought in.  All personal items should be in a small, sealed bag.

If you wish to purchase retail only, please call and purchase over the telephone.  You would then call when you are in the parking lot and we will bring you your purchase.


If you have any questions, please do not hesitate to contact us!


Your appointments are very important to us. It is reserved especially for you and we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations or changes.  If you have 3 or more spa services booked, 48 hours notice is required.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed in advance because we know how easy it is to forget an appointment you booked months ago.  Since the services are reserved for you personally, a Cancellation fee will apply.

Appointments cancelled / changed with less than 24 hour notice (48 hours for spa services) will result in a charge equal to 20% of the reserved service amount.

We are located at

18820 E. Bagley Road Middleburg Heights, OH 44130
Opening Hours
Monday Closed
Tuesday 9:00 am – 8:00 pm
Wednesday 9:00 am – 8:00 pm
Thursday 9:00 am – 8:00 pm
Friday 9:00 am – 4:00 pm
Saturday 8:00 am – 4:00 pm
Sunday Closed