Masks for clients and staff members will be optional. Staff members will still have a mask with them at all times, and will wear it when asked by their client(s). 

If you have an appointment with Ashley, she requests that you please wear a mask.

You are welcome to come in when you arrive  at the salon and are no longer required to wait in your car upon arrival.  However, we ask that you do not come in more than 15 minutes prior to your appointment.  

 

We thank you for your patience and understanding.

Policies & procedures:

*Salt Room appointments MUST arrive at least 10 minutes prior to the appointment time. 

*All spa service appointments should arrive 5-10 minutes prior to the appointment time.  Any arrivals after that may cut in to the service time. 

*If you are receiving a spa or med spa service for the first time, please make sure you email back your consent forms at least 24 hours prior to your appointment.  If you did not receive your forms, please call the spa or arrive a few minutes early to complete the forms.

If you have any questions, please do not hesitate to contact us!

CANCELLATION POLICY

Your appointments are very important to us. It is reserved especially for you and we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations or changes.  If you have 3 or more spa services booked, or are booked with the Nurse Practitioner, 48 hours notice is required.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed in advance because we know how easy it is to forget an appointment you booked months ago.  Since the services are reserved for you personally, a Cancellation fee will apply.

Appointments cancelled / changed with less than 24 hour notice (48 hours for spa & NP services) will result in a charge equal to 20% of the reserved service amount.

SERVICES/GIFT CARDS:

No Refunds ~ No Exchanges ~ No Returns

ALL SALES FINAL

RETAIL:

30 days to return

20% return fee on open items

Refunds issued on a Retail Gift Card only

We are located at

18820 E. Bagley Road Middleburg Heights, OH 44130
Opening Hours
Monday Closed
Tuesday 9:00 am – 8:00 pm
Wednesday 9:00 am – 6:00 pm
Thursday 9:00 am – 8:00 pm
Friday 9:00 am – 4:00 pm
Saturday 8:00 am – 4:00 pm
Sunday Closed