SALON POLICIES

 

STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY!

Your appointments are very important to us. It is reserved especially for you and we understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed in advance because we know how easy it is to forget an appointment you booked months ago.  Since the services are reserved for you personally, a Cancellation fee will apply. We will be asking for a credit card to have on file.

Appointments cancelled / changed with less than 24 hour notice will result in a charge equal to 20% of the reserved service amount.

 “NO SHOWS” will be charged 50% of the reserved service amount. 

RUNNING LATE

We understand, life is crazy and things happen. However, if you are running more than 10 minutes late according to our clock, the appointment may have to be rescheduled. We will do what we can to get you in as soon as we can.  Please let us know as soon as possible if you’re going to be late.  No-Show & Cancellation Policy may be applied.

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CONFIRMATION CALLS

As a courtesy, we will call and confirm your service appointments 1 business day prior to your appointment date.  However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and cancellation fee.

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MISCELLANEOUS

Children under the age of 12 must be accompanied and supervised by an adult at all times

We are located at

18820 E. Bagley Road Middleburg Heights, OH 44130
(440) 238-5514
Opening Hours
Monday 9:00 am – 4:00 pm
Tuesday 9:00 am – 8:00 pm
Wednesday 9:00 am – 8:00 pm
Thursday 9:00 am – 8:00 pm
Friday 9:00 am – 4:00 pm
Saturday 8:00 am – 4:00 pm
Sunday Closed