SALON POLICIES & MORE
Cancellation & Late Arrival Policy
We reserve your appointment time specifically for you and ask for at least 24 hours’ notice when canceling or rescheduling.
Cancellations, reschedules, or no-shows with less than 24 hours’ notice will be charged 50% of the scheduled service(s). Botox and filler appointments are subject to a $50 fee.
Late arrivals may result in a shortened service. If there is not enough time to safely complete your service, the appointment will be considered a late cancellation and the 50% fee will apply.
A valid credit card is required on file to reserve all appointments.
Outstanding cancellation or no-show fees must be paid before another appointment can be scheduled.
This policy applies to all appointments, including memberships and packages.
For appointments booked for multiple guests, the card provided by the person making the reservation may be used to secure all appointments unless each guest provides their own card.
We understand that unexpected situations happen and appreciate as much notice as possible. These policies allow us to protect the time reserved for our service providers and other guests.
Consultations
A $25 non-refundable consultation fee is collected at the time of booking. This fee covers the time reserved with your provider for your consultation.
As an added benefit, if you choose to move forward with the recommended service or package within 14 days of your consultation, Dolcé will apply $25 toward that purchase.
The consultation fee cannot be applied toward retail products, other salon or spa services, or transferred to another guest. If no qualifying service or package is purchased within 14 days, the fee remains the charge for the consultation and is not refunded or credited.
Cancellations or reschedules with less than 24 hours’ notice will forfeit the consultation fee.
Payments & Returned Checks
A 3% surcharge applies to credit card payments. Cash, check, and debit payments do not incur the surcharge.
Returned checks are subject to a $40 fee plus the amount of the check. If payment is not resolved within 48 hours, the card on file may be charged and future checks will not be accepted.
Refunds & Service Guarantee
All services and packages are non-refundable. If you have a concern with a service, please contact us within 3 days so we have the opportunity to address it.
Chemical services include a 14-day adjustment guarantee when recommended professional products are used. Certain services or hair conditions may be excluded and will be discussed in advance.
For nail services, we will address chipping or peeling reported within a few days for regular polish and within 7 days for gel or dip services.
Retail Returns
Unopened, unused, and unaltered products may be returned or exchanged within 7 days of purchase. Opened or used products cannot be returned or exchanged.
Spa Etiquette
New guests, or guests completing paperwork for a new service, should arrive 10–15 minutes early.
Please silence cell phones and refrain from phone conversations in treatment rooms and relaxation areas.
Arriving late may shorten your service time or, when there is insufficient time to complete the service, result in the cancellation policy being applied.