SPA ETIQUETTE

SCHEDULING

Appointments are required and can be scheduled via our online portal of by calling the front desk. To reserve your appointment, please have a valid credit card ready at the time of booking (see Cancellation Policy below).

GUARANTEE

By all means, we guarantee our work! If a service you received or a product you purchased does not satisfy you for any reason, please notify your stylist or the front desk within 7 days.

Chemical services are guaranteed for 14 days, provided you are using the recommended professional products.  There are certain chemical services we cannot guarantee because of the condition of the hair. This will be explained before the chemical process begins. 

For regular manicures and pedicures, if you have chipped or peeling polish, we will fix it at no charge within a few days of the appointment. 

For Dip or Gel services, we will fix at no charge within 1 week of the appointment. 

SPA ETIQUETTE

If you are new to our practice, or to the service you are coming in for and you have not completed your paperwork, please arrive 10-15 minutes prior to your appointment time in order to complete your paperwork.

As a courtesy to other guests, please turn off your cell phone or switch to silent. Please refrain from holding phone conversations in treatment rooms or waiting areas. 

Be considerate of other guests by keeping conversations to minimum, especially in treatment rooms. 

Arrivals less than 10 minutes to appointment start time may cut in to your service time. 

If you arrive 10 minutes or later after your scheduled appointment time, you may have to forfeit your appointment.

OUTSIDE GIFT CARDS

We do not accept any outside gift cards

GIFT CARDS

Gift cards can be purchased for services, packages or a monetary amount in person, on the phone or on the website.  They are non-refundable and non-replaceable. 

SERVICE CONSENT FORMS

If your service form is not here, please arrive to your appointment at least 15 minutes early in order to complete the paperwork. 

CANCELLATION POLICY

Your appointments are very important to us. It is reserved especially for you and we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations or changes. 

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed in advance because we know how easy it is to forget an appointment you booked months ago.  Since the services are reserved for you personally, a Cancellation fee will apply.

Appointments cancelled / changed with less than 24 hour notice will result in a charge equal to 20% of the reserved service amount. This fee will need to be paid prior to any new appointments being booked.

SERVICES/PACKAGES/GIFT CARDS

No Refunds ~ No Exchanges ~ No Returns

ALL SERVICE, PACKAGES & GIFT CARD SALES ARE FINAL
RETAIL: 30 days to return ~ 20% return fee on open items